Vtech phone troubleshooting out of range




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If your unit works at another location, contact your local telephone company. Tip 1 of 6 If your handset responds in any way beeps, displays a message on the screen, etc. Please review the Frequently Asked Questions list to check for a more specific symptom to your problem. A common cause for dead handset symptoms is a dead battery. We recommend that you initially charge the handset battery for 16 hours. If the handset does not hold a charge or seems dead, we suggest the following: Tip 2 of 6 Make sure you are using the battery supplied with your phone.

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Tip 3 of 6 When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone. Please contact your service provider to obtain DSL filters and installation information. Tip 2 of 9 Move the handset closer to the base.

Tip 3 of 9 To get better reception, try moving the telephone base to higher location. Relocate telephone base near a window if using telephone outside. Tip 4 of 9 Other electronic products i. Tip 5 of 9 Disconnect all other equipment on the phone line, as the problem may be caused by a different product than your cordless phone system.

Reconnect your equipment, one unit at a time, until you determine the cause of the problem. Tip 6 of 9 If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. If this solves the problem, re-locate your phone or modem farther apart from one another, or use separate surge protectors.

Tip 8 of 9 You may have a line problem. Tip 9 of 9 There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, there is nothing wrong with the phone.

This is normal radio operation. Tip 3 of 9 Other electronic products i. Tip 4 of 9 To get better reception, try moving the telephone base to higher location. Tip 5 of 9 Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode.

Tip 6 of 9 When using a speakerphone, controlling background noise in your environment is essential. When it is your turn to speak, remember to press MUTE again to turn the microphone on. Tip 7 of 9 If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Tip 8 of 9 There may be places within your environment that a cordless phone will not work well.

Tip 9 of 9 You may have a line problem.

My vtech cordless reads out of range or no power at base, what is wrong?

Tip 2 of 6 Move the handset closer to the base. Tip 3 of 6 Other electronic products i. Tip 4 of 6 To get better reception, try moving the telephone base to higher location. Tip 1 of 1 Charge the new handset before attempting registration. The unregistered handset will display: To register HS If you do not see this message, lift the handset from its charger for a few seconds, then place it back in the charger.

Now, place the handset in the Base. The handset will first display Registering , followed by Registered. The newly registered handset will be assigned the lowest extension number not previously assigned to another system handset. If registration is not successful, remove the handset from the base, then repeat the above process. Tip 1 of 9 Confirm proper installation of the telephone base and charger power adapters, and handset battery. Tip 2 of 9 You may be dialing before the handset has fully established a link with the base. Make sure you verify presence of dial tone before dialing.

It may help to wait a few seconds after handset is turned on before you begin dialing. Tip 3 of 9 Move the handset closer to the base. Tip 4 of 9 When using a speakerphone, controlling background noise in your environment is essential. Tip 5 of 9 Static, noise, calls cutting in and out and other erratic performance may be caused by nearby electronic equipment and other cordless devices using the same frequency.

In addition, police scanners and HAM radios can generate interference. Separate your telephone system from these devices as much as possible. Tip 8 of 9 Complete the following steps to reset the telephone system: Tip 1 of 3 Excessive background noise will cause a speakerphone to fade in and out.

Tip 2 of 3 When using a speakerphone, you should be reasonably close to the base or handset in order to hear and be heard.

The optimum distance will depend on room acoustics and noise levels. It is always a good idea to control ambient noise in your environment when using a speakerphone. Tip 3 of 3 When using a speakerphone, controlling background noise in your environment is essential. Tip 1 of 1 To set the date and time, complete the following steps: Tip 1 of 6 Make sure your answering system is On. You will hear a confirmation tone. Tip 2 of 6 The volume for your Telephone Answering System may be turned down too low to hear any recorded messages.

Tip 3 of 6 Your answering system is full. Old messages must be deleted in order for the system to accept new messages. To delete a single message: To delete all messages: You can also delete messages using a system handset. The base station is defective, that is all that will cause this. Out of range OR No power at base is shown in the handset display window.

Why don't Tip 1 of 5. Confirm proper installation of the telephone base and charger power adapters, and handset battery. You should only use the VTech power adapters provided with your telephone. Next Tip This solved my problem. Tip 2 of 5. VTech Communications Inc. Have a question about VTech cordless phones? Visit our How do I find my model number My battery pack does not last very long between charges. Some base units have no power adapter and get their power from the phone outlet on the wall.

Do not assume they are fully plugged in. Then take the battery out. You might have to reset the date and time. Good luck. It is only 1month since purchase. Periodically, while using my Vtech Model CS phone, it becomes virtually impossible to hear the other party - interestingly, it affects other non-cordless phones in the home at the same time. Just like that, the volume may come back. The person on the other end sometimes has the same proble hearing me - but not always. Have switched back to a previous Panasonic phone system in the interim, no problems.

Seems to be the Vtech system. Any thoughts? Move the handset closer to the telephone base. You might have moved out of range. This is what was listed in the Vtech Manual.

SOLVED: My vtech cordless reads out of range or no power - Fixya

What I suggest is not just powering it off, but remove battery and wait a couple of minutes. Put battery back in and try it. The other thing I suggest is a new battery or switching it temporarily with a phone that works, to see if that helps before you buy a new one. If the battery is weak it will have trouble reaching the base. Wait for 15 seconds then plug in the battery place the handset in the base unit and plug in the power.

How do I set up my answering system? Why does the answering system say Time and Day not set before playing messages? How do I turn the indicators off? The ringer on my phone is too loud or too soft. How do I adjust the ringer volume? There is a lot of static and other noise on the line when I use this telephone. What can be done to improve the call quality? How do I register a new accessory handset to the base? Why am I not receiving caller ID on my phone?

I cannot pair my cell phone or Bluetooth headset to the cordless telephone base. Product Support Welcome to Product Support.

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Enter your model number to retrieve manuals, frequently asked questions FAQs , troubleshooting tips, and additional resources. Turn over the base of your product to locate the model number as illustrated in the image below. Frequently Asked Questions. Tip 1 of 6 Confirm proper installation of the telephone base power supply and handset battery. You should only use the VTech power supply provided with your telephone. Make sure the power supply is not connected to an electrical outlet that is controlled by a wall switch. Confirm that the electrical outlet that the telephone is plugged into is working.

Tip 2 of 6 Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless phone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the phone. Consider trying a phone that operates on a different wireless frequency. Tip 3 of 6 Other electronic products i. Try installing your phone as far away as possible from these types of electronic devices. Tip 4 of 6 To get better reception, try moving the telephone base to higher location.

Relocate telephone base near a window if using telephone outside. Tip 5 of 6 Recradle the handset for 15 seconds, then try using it again. Tip 6 of 6 If the phone is not responding normally, you may need to reset your telephone system. Complete the following steps to reset the telephone system: Step 1: Disconnect the power to the telephone base. Step 2: Disconnect the handset battery.

Step 3: Wait a few minutes and then reconnect the power to the telephone base. Step 4: Reconnect the handset battery. Step 5: Wait about one minute for the handset to re-establish a link with the telephone base and then test the phone again. After resetting the telephone system, you will need to reset the clock. If the time is not set, you will hear Time and Day Not Set when you listen to messages. If you have caller ID service, the time will automatically be updated whenever caller ID information is delivered.

However, since caller ID delivers the date, rather than the day, you must program the year once so the system can derive the day of the week. To set the day and time, complete the following steps: Use the dial pad to enter the hour and minute. Step 6: Press and hold OFF to return to the idle screen. Show next tip. Tip 1 of 11 Confirm proper installation of the telephone base power supply and handset battery.


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Tip 2 of 11 Confirm proper installation of the handset battery: Align the two holes in the plug with the socket pins, then snap the plug into place. Place the battery in the compartment, making sure the wires will not get in the way of the battery cover. Replace cover by sliding it upwards until it clicks into place.

Be sure to charge the battery in the handset for a minimum of 16 hours before using your phone. Tip 3 of 11 When placing the handset in the base or charger, confirm that the charge contacts are making a good connection. The charging battery icon is displayed and, on selected models, the CHARGE light illuminates on the handset while it charges. You should allow 16 hours to fully charge the handset battery. For optimum daily performance, return the handset to its telephone base or charger when not in use. Tip 4 of 11 Are you attempting to use more than two handsets on the same call?

Your system allows you to use two handsets at a time. You can also forward and transfer calls from one handset to another. Tip 5 of 11 Move the handset closer to the base. Tip 6 of 11 Recradle the handset for 15 seconds, then try using it again. Tip 7 of 11 If the phone is not responding normally, you may need to reset your telephone system. Tip 8 of 11 You may need to replace the rechargeable battery, especially if it has been in service for more than one year.

To find a replacement, refer to our VTech Battery Finder. If a battery for your model is unavailable, you can search the internet using the key words cordless phone batteries for an on-line supplier. If you prefer to purchase locally, you can look for a replacement battery at your area consumer electronics retailers.

It is recommended that you take your present battery with you to insure your replacement is the correct size and has the correct plug where applicable and specifications. Tip 9 of 11 You may have a defective telephone cord.


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Try replacing cord between the jack and telephone base. Tip 10 of 11 If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Use a telephone jack that you know is in proper working order. Tip 11 of 11 If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service.

Please call your service provider for further assistance. Tip 1 of 7 Move the handset closer to the base. Tip 2 of 7 Other electronic products i. Tip 3 of 7 When using the speakerphone, background noise can interfere with dialing as well as hearing the other party. Use the MUTE feature in the presence of background noise in your environment. Tip 4 of 7 Recradle the handset for 15 seconds, then try using it again.

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Tip 5 of 7 If the phone is not responding normally, you may need to reset your telephone system. Tip 6 of 7 If you have connected this telephone to a phone jack that has not been used before, or that has not been used in sometime, there may be problems with this jack that you are not aware of. Tip 7 of 7 If the other phones in your home are having the issue, the problem could be related to the telephone wiring in your home, or with your local telephone service.

Tip 2 of 6 Please make sure that the cords power and telephone line are plugged into the channels on the bottom of the base. If the cords are not properly installed, the base will not sit level and the phone may not charge properly. Tip 3 of 6 Dirty charge contacts on the telephone base and handset could prevent the batteries from charging. Clean the handset and base charge contacts using a pencil eraser or a cloth to eliminate deposit accumulation.

Tip 4 of 6 Make sure that the battery cover is properly secured on the handset. If the battery cover is not correctly installed, it may prevent the handset from charging.

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