You must login or create an account to comment. Ron Amadeo. Jeff Dunn Jeff Dunn is a tech reporter for Ars Technica, focusing on gadget reviews and other consumer tech coverage. He is based out of New York City. Cabinets 3. Antennae and cables 4. External parts such as levers, plugs, sockets, control knobs or adapters 5. In-box accessories such as adapters 6. Remote control 6 months warranty. LCD TV. Plasma TV. Projection TV. Home Appliances Air Conditioner.
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Samsung is offering same-day repairs for busted Galaxy phones across the US
This Warranty is not Applicable in any of the Following Cases: Not finding what you're looking for? We're here to help. Live Chat Saturday to Thursday: Email We'll respond within 24 hours of your request. Face-to-face support.
Want help now? Thanks venks. Take option 1, sell it off at ebay. Trust me for a 3xxxx worth device option 2 and 3 are really not worth it. In a court also you really don't stand a chance since company is ready to fix the issue. Samsung is Samsung, Apple is Apple don't compare the service levels of apples to coco-nuts ps: Just kidding!
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View My Garage. Option 1 sounds the most feasible. Samsung has enough money to throw for legal cases as you might have seen from the ongoing Apple Samsung fight. Option 2 and 3 will just be a waste of time. Get it fixed for free while it's still under warranty else you'll lose that chance too.
Samsung's service is pathetic, to say the least.
Partnership will cover “more than 300” locations in US; nearly 200 more planned.
Some retailer association in the name of "TALK" in Kerala was even threatning to stop selling Samsung due to poor service. Two weeks back my Galaxy SL's display was to be replaced. Samsung took around 10 days to arrange spares! I'd say get the motherboard under warranty and be done with it, the screen is new, the connection port is new and now the motherboard is going to be new, so essentially you actually have an almost new unit, just change the outer case and it will also "look" new.
Samsung is offering same-day repairs for busted Galaxy phones across the US | Ars Technica
The motherboard is the main component and if they feel that replacing it will solve the problem then go for it. Why stress youself with those legal tangles or just send your cell to someone who wouldn't care much I've always dreamt of owning such a costly phone, please courier it to me , will pay for the shipment charges -Bhargav. I will give you an option 4, but you need to have some guts for that. Take the Galaxy Note and approach the Bangalore office of Samsung, call some media guys and burn it on the road for all and sundry to watch.
It will be great fun and will kick samsung in the ball sack. Samsung is the worst company in the world, I bought a TV from them 2 years ago costing nearly a lac. Less than an year and it developed a fault. Samsung did not do anything about it after repeated mails and everything. If the TV had stopped working I would have taken it to the Noida head office and burned it at their main gate. I think I still will the day it stops working. I think option 1 would be the best course under the circumstances.
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Even if you went to court, the company will always claim it's ready to fix the problem. Since there's no repeat problem to indicate the device was defective to start with, you may not be able to claim a replacement device. On a side note, I have sent my Samsung Galaxy S Duos to the service centre for a motherboard replacement too.
The problem I faced has been widely reported on the net by many other Samsung users, viz. With your problems and the diagnosis of motherboard replacement, I think there's something seriously wrong with the product quality as a whole.
What to do with a dead Galaxy Note II within warranty coverage?
Originally Posted by venks. Last edited by Jaggu: Please avoid Quoting an entire large post for replies, affects readability. I had a problematic car,got it fixed, informed the buyer of what had been done on the car, sold it and now i'm happy I don't have that car anymore even though it left me without a car for a few months. Why bother so much for a phone,that too a 2nd one? Get it fixed and sell if if you are so unhappy with it. I don't think any of the other options are feasible,court,media etc as they demand a lot of your time,which I don't believe is worth it.
I coincidentally own the same phone and am yet to face any such issues you have mentioned. Touch wood I think you should go ahead with option 1 and get it repaired. I see no point fretting over point 2 and 3 for a 30k phone. Considering that it would go your way legally in the court and the court asks Samsung to replace it with a new unit, is would be Note 4 launch time by then and you would be least interested in using this phone Leaving out the satisfaction bit that you would get winning the case.
Like some of them already mentioned, Apple and Samsung are two very different level companies when it comes to service. Interestingly, Over the last 4. I had problems with my Apple device, the ear phone socket wasn't working, they replaced it with a new unit. No questions asked. Sadly, HTC and Samsung are no where near this level of service.
So, don't expect great things from them.
Go with option 1 and hope nothing goes wrong again. If I were you , I would first write on their Facebook page and then wouldn't settle for anything other than option 2. I also have an iPhone 4S and a Samsung S3 as my second phone. I am paying more for the reliability and the trust I have in that brand. I wouldn't say much if they accepted their mistake and replaced your motherboard. But here , they are talking BS and they have to punished for this. You should ensure that they don't try doing it to someone else who might be buying these expensive phones on EMI.
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